Terms of Service

Terms and conditions governing the use of our travel services

Last updated: January 15, 2024

Welcome to Firnas Travel. These Terms and Conditions outline the rules and regulations for the use of Firnas Travel's website and travel services. By accessing this website and using our services, you accept these terms and conditions in full.

Acceptance of Terms

By accessing and using Firnas Travel's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all visitors, users, and others who access or use our services.

Booking and Payment

• All bookings are subject to availability and confirmation • Payment is required to secure your booking • We accept various payment methods including credit cards and bank transfers • Prices are quoted in Azerbaijani Manat (AZN) unless otherwise specified • All prices include applicable taxes and fees • We reserve the right to modify prices without prior notice

Cancellation and Refund Policy

Cancellation by Customer: • 30+ days before departure: Full refund minus 10% processing fee • 15-29 days before departure: 50% refund • 7-14 days before departure: 25% refund • Less than 7 days: No refund Cancellation by Firnas Travel: • Full refund if we cancel due to insufficient bookings • Alternative tour or full refund for weather-related cancellations

Travel Requirements and Responsibilities

Customer Responsibilities: • Ensure valid identification documents • Arrive at meeting points on time • Follow guide instructions and safety guidelines • Respect local customs and regulations • Inform us of any medical conditions or dietary requirements Company Responsibilities: • Provide services as described in tour packages • Ensure qualified guides and safe transportation • Maintain insurance coverage for our operations

Limitation of Liability

Firnas Travel's liability is limited to the cost of the tour package. We are not responsible for: • Personal injuries or property damage • Delays or cancellations due to weather, natural disasters, or political situations • Loss or damage to personal belongings • Medical expenses or travel insurance claims • Third-party service provider failures We strongly recommend purchasing comprehensive travel insurance.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Azerbaijan. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Force Majeure

Firnas Travel shall not be liable for any failure to perform or delay caused by events beyond our reasonable control, including but not limited to: natural disasters, wars, terrorism, pandemics, strikes, government changes, or any other force majeure events.

Intellectual Property

All content on the Firnas Travel website, including text, images, logos, and designs, is protected by copyright and trademark laws. No content may be used or reproduced without our express written permission.

Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Modifications will become effective immediately upon posting on our website. Your continued use of our services after posting modifications constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@firnastravel.az

Phone: +994 10 716 67 88

Address: Baku, Azerbaijan

WhatsApp: +994 10 716 67 88

Acknowledgment

By using Firnas Travel services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.