Privacy Policy

We are committed to protecting your privacy and the security of your personal information

Last updated: January 15, 2024

At Firnas Travel, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, such as when you: • Create an account or make a booking • Contact us via WhatsApp, email, or phone • Subscribe to our newsletter • Fill out forms on our website • Participate in surveys or promotions This may include your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use the information we collect to: • Provide and improve our travel services • Process bookings and payments • Communicate with you about your trips • Send you marketing communications (with your consent) • Respond to your inquiries and provide customer support • Comply with legal obligations • Protect against fraud and ensure security

Information Sharing

We may share your information with: • Service providers who help us operate our business • Payment processors for secure transactions • Government authorities when required by law • Business partners for joint travel services We do not sell your personal information to third parties for marketing purposes.

Your Rights

You have the right to: • Access your personal information • Correct inaccurate information • Delete your personal information • Object to processing of your information • Withdraw consent at any time • Request data portability • File a complaint with supervisory authorities

Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data encryption in transit and at rest
• Access controls and authentication
• Regular security monitoring
• Employee training on data security

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control the use of cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@firnastravel.az

Phone

+994 10 716 67 88

Data Protection Officer

dpo@firnastravel.az

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the 'Last updated' date at the top of this page.